Refund Terms

Introduction

Welcome to KINETRIXAL. We value your satisfaction and aim to ensure that our products and services meet your expectations. This Refund Terms document outlines the policies and procedures for refunds, ensuring transparency and clarity in our transactions.

Eligibility for Refunds

Refunds at KINETRIXAL are considered under the following conditions:

• Purchase was made within the last 30 days.
• The product remains unused and in its original packaging.
• Proof of purchase is provided.

Non-Refundable Items

The following items are not eligible for a refund:

• Gift cards and promotional items.
• Customized or personalized products.
• Products on sale or clearance.

Refund Process

To initiate a refund, customers must adhere to the following procedure:

1. Contact our Customer Service at [email protected] to request a refund.
2. Provide your order number and a detailed reason for the refund request.
3. Once approved, we will process the refund to your original payment method within 7-10 business days.

Shipping Costs

All shipping costs associated with the return of the product are the responsibility of the customer, unless the product is defective or incorrect due to a mistake by KINETRIXAL.

Exchange Policy

If you wish to exchange a product, please contact our support team at [email protected]. Exchanges are subject to product availability and shipping costs may apply.

Contact Information

For any questions, comments, or concerns about our Refund Terms, please feel free to contact us:

KINETRIXAL Support Team
Email: [email protected]
Phone: (555) 012-3456

Changes to Refund Terms

Kinetrixal reserves the right to modify these Refund Terms at any time. Customers are encouraged to review this document periodically to stay informed of updates.

Last updated: October 1, 2023